Does what you received do not suit you? No problem, you can return it just by following the steps below.
Notify us by email of the change with information about the reason for the change and wait for confirmation from us for the return of the product
Make your return within 10 days from the day you received your order. In order to make the return, it is necessary for the product to be in excellent condition with the special markings (cards) and the proof of your order.
IN CASE OF RETURN YOU HAVE THE OPPORTUNITY:
Make a change with the same or another product.
Return the product very well packaged to prevent damage during transport, using the Speedex service. This amount will be deducted from your change and therefore will not need to be paid to the shipping company. In case you choose to use any other transport of your choice, you will be fully charged for the transport costs which you will pay to the transport company you choose at the time of sending the parcel. Your package inside should contain a. the product you return b. your receipt
We remind you how:
• The return process usually takes 3-6 working days from the moment we receive the return to our company. This is because all returns go through the quality control process before they reach the online store offices to inform customers. Therefore, when your return to the offices of the online store arrives, you will receive the necessary information.
• In the event that a defect is found during the quality control of the returned product, the company must return the parcel back to the consumer or contact the consumer to resolve the issue.
